Privacy and Refund Policy for korban.iltizamrelief.com
Last updated: April 9, 2025
1. Introduction
Welcome to korban.iltizamrelief.com, operated by Iltizam Relief Society. We are committed to safeguarding your privacy and ensuring the protection of your personal data. This policy outlines how we collect, use, disclose, and protect your information, in compliance with the Personal Data Protection Act (PDPA) of Malaysia and the General Data Protection Regulation (GDPR) where applicable.
2. Personal Data We Collect
We may collect and process the following personal data:
- Identity Information: Name, email address, profile picture (especially when using social login features).
- Contact Information: Email address, phone number, mailing address.
- Technical Data: IP address, browser type, device information, pages visited, and other analytical data.
- Transaction Data: Details of donations or payments made through our website.
- Social Login Data: If you choose to log in via Google or Facebook, we may collect:
- Your public profile information (name, profile picture).
- Email address.
- Social media ID.
3. How We Collect Personal Data
We collect personal data through various means, including:
- Direct Interactions: When you fill out forms on our website, register for an account, make a donation, or contact us directly.
- Automated Technologies: As you interact with our website, we may automatically collect technical data through cookies and similar technologies.
- Third-Party Sources: When you use social login features, we receive information from the respective third-party providers.
4. Purpose of Collecting Personal Data
Your personal data is collected and used for the following purposes:
- Provision of Services: To provide you with access to our website, process donations, and manage your account.
- Communication: To send you updates, newsletters, and respond to your inquiries.
- Security: To protect our website and services from fraud and unauthorized access.
- Legal Compliance: To comply with legal obligations and regulatory requirements.
- Improvement of Services: To analyze usage patterns and improve our website functionality and user experience.
5. Disclosure of Personal Data
We may disclose your personal data to:
- Service Providers: Third-party vendors who assist in website operations, payment processing, and other services.
- Legal Authorities: When required by law or to protect our rights and safety.
- Affiliated Organizations: Within our organization for internal administrative purposes.
We ensure that all third parties respect the security of your personal data and comply with applicable data protection laws.
6. Social Login Features
Our website offers social login options through Google and Facebook for your convenience. When you use these features:
- You will be redirected to the respective provider’s platform to authenticate.
- Upon authorization, we receive your public profile information and email address.
- This data is used solely for creating and managing your account on our website.
- We do not have access to your login credentials or any other information from your social media accounts.
- You can revoke our access at any time through your social media account settings.
For more details, please refer to the privacy policies of Google and Facebook.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, please be aware that no method of electronic transmission or storage is 100% secure.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal data is no longer required, we will securely delete or anonymize it.
10. Your Rights
Under the PDPA and GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain circumstances.
- Objection: Object to the processing of your personal data for specific purposes.
- Data Portability: Request transfer of your personal data to another service provider.
To exercise any of these rights, please contact us using the details provided below.
11. Refund Policy
At Iltizam Relief Society, we value the trust and generosity of our donors. Due to the nature of charitable donations, refunds are only granted under specific circumstances and at the discretion of the management.
11.1 Unauthorized Transactions
Refunds will be processed only if the unauthorized use of your payment card is proven. If you suspect fraudulent use of your card or if your card has been lost or stolen, please report it to your card provider immediately, in accordance with their reporting rules.
11.2 Donation Errors
If you have made an error in your donation through our online payment gateway, kindly notify us within one (1) working day. This ensures we can complete the necessary bank reconciliation before processing your refund or cancellation request.
11.3 How to Request a Refund or Cancellation
To request a refund or cancellation, please follow these steps:
- Contact us at (+60) 16 205 1880.
- Alternatively, send an email to hello@iltizamrelief.com with the following details:
-
- Your full name.
- Contact number.
- Payment details (e.g., payment slip or receipt).
Important: Requests submitted later than one (1) working day after the donation will not be processed.
11.4 Refund Processing Timeline
Refunds for online transactions will typically be completed within one to two weeks. For credit card transactions, processing may take one to two months, depending on your card provider’s policies.